Make a payment

After linking an account and adding a payment method in KUBRA MyHQ+™ you can make a payment toward a specific account or another type of payable item.

Pay a single account balance

1. Log into MyHQ+. By default, the Pay tab will open.
2. Locate the account that must be paid and select it. The account details will be displayed.
3. On the account details page:
   1. Select the Amount option to specify the payment amount. You can pay the full balance or enter a custom amount. Select Continue.
   2. Click Add to payment.
      1. If AutoPay is enabled for the specific account, a confirmation message will appear. You can either change the AutoPay settings or continue to make a payment anyways. You cannot change AutoPay settings if another MyHQ+ profile has enabled AutoPay for this particular account.
      2. If you choose to make a payment toward an account for which AutoPay is enabled, you will end up overpaying or skipping the next automatic payment.
   3. Select +Add another item if you want to pay for multiple items.
   4. Select Pay to complete the transaction.

Pay multiple account balances

1. Log into MyHQ+. By default, the Pay tab will open.
2. Locate the account that must be paid and select it. The account details will be displayed.
3. On the account details page:
   1. Select the relevant individual account that must be paid, or select Pay multiple (accounts) if you want to pay multiple accounts.
      1. If you select only one account, repeat the steps outlined in Pay a single account balance.
   2. If you select Pay multiple (accounts), select all accounts that need to be paid, and then select Update payment. If AutoPay is enabled for one of the accounts, you will receive the same confirmation message in step 3(b)(i) under Pay a single account balance.
   3. Select +Add another item if you want to pay for multiple items.
   4. Select Pay to complete the transaction.

Pay other types of payable items

In addition to accounts, you may notice some specific payable items that represent one-off purchases (such as parking tickets, dog licenses, and donations). These payable items are not linked to your profile.

1. Log into MyHQ+. By default, the Pay tab will open.
2. Locate the payable item that must be paid and select it. The payable details will be displayed.
3. On the payable details page:
   1. If it's a donation or contribution:
      1. Enter the donation amount. Select Continue.
      2. Enter your personal details. Select the Add to payment button.
      3. Select Pay.
   2. If it's an invoice:
      1. Select the relevant invoice identification fields, and then select Continue.
      2. Enter the relevant details under each field selected in the previous step. Select Continue.
      3. Select Pay.
   3. If it's a one-off purchase:
      1. Select the item quantity that must be purchased, and then select Continue.
      2. Enter your identification details, and then select Add to payment.
      3. Select Pay.