Troubleshooting

If you're not receiving email or SMS notifications from KUBRA MyHQ+™, try the following steps:

• Check and verify your contact details.
• Review your notification preferences.

Your latest bill or document may not appear immediately for several reasons:

• The bill or document may not have been generated or released by your service provider yet.
• There may be a short delay in updating your account after the bill is issued.
• System maintenance or technical issues could temporarily prevent new documents from appearing.

Check again later or refresh the page. If you still don’t see your latest bill or document after some time, contact the Support Team.

If you're unable to log in to MyHQ+, try the following steps:

• Confirm your login details.
• Check for two-factor authentication (2FA).
• Reset your password if needed.
• Try signing in again.

Not all cards saved in your wallet may be available for every payment. This can happen for a few reasons:

• The card may not be eligible for the type of payment you’re trying to make.
• The card could be expired or inactive.
• There may be restrictions set by your service provider, or even MyHQ+, on which cards can be used.

Make sure your card is active and eligible for this payment. If you continue to have trouble, try adding the card again or contact the Support Team.

Your balance may not update immediately after making a payment because it can take a few days for the payment to be processed and reflected in your account. Allow some time and refresh the page. If your balance still does not update after a reasonable period, contact the Support Team.