After linking an account to KUBRA MyHQ+™, you can review and edit document notifications and payment reminders for the account.

Manage document settings

Note
When a new account is added, paper mail is enabled and document notifications are disabled by default. To switch to paperless billing and notifications, follow the steps outlined below.

Log in to MyHQ+.
On the home page, select the Accounts tab.
Locate the relevant account and select Settings.
Select Document settings. You have three options:
1. If you prefer only paper mail, leave the Paper mail option enabled and the Document notifications option disabled.
2. If you prefer both paper mail and a notification every time a bill is available, select the Document notifications option and leave the Paper mail option enabled as well.
3. If you prefer only a notification every time a bill is available, and not paper mail, select the Document notifications option, and then deselect the Paper mail option.

Document setting rules

You must keep at least one delivery option enabled: Paper mail or Document notifications. To turn one option off, you must enable the other option first.

Paper mail is sent to one mailing address for the account. Enabling or disabling it will affect all linked users.

Document notification settings apply to each person individually. For example, if you enable them in MyHQ+, only you will receive the notifications. Other people linked to the account will not receive them.

Manage notification settings

Log in to KUBRA MyHQ+™.
On the home page, select the Accounts tab.
Locate the relevant account and select Settings.
Select Notification settings.
Select the Payment Reminders option to enable reminder notifications before the due date.